Attitude Toward Offshore Services (Free-Trade Resentment)

What it measures

A three-item scale measuring consumer resentment toward the practice of offshoring service jobs, framed around beliefs about government responsibility to protect domestic workers and corporate accountability for job displacement. Items reflect nationalist economic attitudes rather than personal interaction concerns, capturing the broader ideological dimension of opposition to service offshoring as a business practice.

Representative items

• It is the government's job to protect Americans from losing their jobs to overseas workers.
• Companies that send service jobs overseas are only worried about their own profits and not the welfare of Americans.

Citation

Thelen, Shawn, John B. Yoo, and Vincent P. Magnini (2011). An assessment of the validity of consumer sentiments toward offshoring. Journal of Service Research, 14(4), 380–397.