Organisational Justice Scale

What it measures

Measures employee perceptions of organisational fairness across four distinct dimensions. Procedural Justice captures fairness of decision-making processes — consistency, absence of bias, accuracy, correctability, and ethicality. Distributive Justice captures fairness of outcomes — whether rewards reflect effort and contribution. Interpersonal Justice captures quality of treatment — whether employees are treated with dignity, respect, and courtesy. Informational Justice captures adequacy of explanations provided for decisions. One of the most cited papers in JAP history, establishing the four-factor justice model as the standard. Organisational justice predicts employee satisfaction, commitment, turnover, organisational citizenship behaviour, and customer service quality.

Representative items

• Have you been able to express your views and feelings during those procedures? (Procedural)
• Have those procedures been free of bias? (Procedural)
• Does your outcome reflect the effort you have put into your work? (Distributive)
• Has he/she treated you with respect? (Interpersonal)
• Has he/she been candid in communications with you? (Informational)

Citation

Colquitt, J.A. (2001). On the dimensionality of organizational justice: A construct validation of a measure. Journal of Applied Psychology, 86(3), 386–400.