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Brand Promise Trustworthiness

BPTConsumer belief that a brand reliably delivers on its stated commitments and can be trusted to be authentic
5 items 1998 α .89 Free Erdem, T., & Swait, J.

What it measures

Five items measure the degree to which a consumer believes a brand consistently fulfils its promises, is believable in its claims, and does not misrepresent itself. Rooted in signalling theory, the scale treats brand credibility as reflecting accumulated consumer experience.

Citation

Erdem, T., & Swait, J. (2004). Brand credibility, brand consideration, and choice. Journal of Consumer Research, 31(June), 191–198.

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