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Loyalty Program Preference

LPPConsumer preference for and endorsement of a business's loyalty program relative to alternatives
3 items 2003 α .86–.88 Free Yi, Y., & Jeon, H.

What it measures

Three items capture how positively a consumer evaluates a proposed loyalty program compared to alternatives, how strongly they prefer it, and their willingness to recommend it to others.

Citation

Yi, Y., & Jeon, H. (2003). Effects of loyalty programs on value perception, program loyalty, and brand loyalty. Journal of the Academy of Marketing Science, 31(3), 229–240.

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