This five-item scale measures how well a person believes they lived up to the commitments, promises, and obligations they made to an exchange partner such as a company, platform, or organization. Rifkin, Kirk, and Corus (2023) used it with MTurk participants in a pretest for research on the psychological contracts consumers form with sharing economy platforms when they themselves are reviewed. The authors indicated that the items were developed from work on psychological contracts, including Kingshott and Pecotich (2007) and Rousseau and Tijoriwala (1998).
5-point scale (1 = not at all, 5 = to a great extent)
Full scale items shown. Always cite the original source when using this scale in research.
Alpha was .99 (Study 3B pretest, n = 202) (Rifkin, Kirk, and Corus 2023, Web Appendix E). A CFA that included these items alongside items intended to measure other constructs showed the five items loading strongly on a single factor; the AVE was very high (above .90) and exceeded the squared correlations with other factors, giving preliminary support for convergent and discriminant validity. The blanks are filled with the name of the focal exchange partner.
Rifkin, Laura Schrier, Colleen P. Kirk, and Canan Corus (2023), "A Turn of the Tables: Psychological Contracts and Word of Mouth about Sharing Economy Platforms When Consumers Get Reviewed," Journal of Consumer Research, 50 (2), 382-404.
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