Service Provider Repurchase Intention Scale

What it measures

Measures a customer's intention to continue doing business with a specific service provider in the future, capturing both a reluctance to switch and a positive disposition toward repeat patronage. The scale reflects the behavioural commitment component of service loyalty, emphasising forward-looking continuance intentions rather than retrospective satisfaction.

Representative items

• I intend to continue doing business with this __________ over the next years.
• I will choose this __________ next time I need this service.

Citation

Karpen, I.O., Bove, L.L., Lukas, B.A., & Zyphur, M.J. (2015). Service-dominant orientation: Measurement and impact on performance outcomes. Journal of Retailing, 91(1), 89-108.