This scale measures a consumer's expectation that a device they have used will continue to be part of their routine in the future. Guha, Bressgott, Grewal, Mahr, Wetzels, and Schweiger (2023) used it across two studies on how artificiality and intelligence shape voice assistant evaluations.
Guha, Abhijit, Timna Bressgott, Dhruv Grewal, Dominik Mahr, Martin Wetzels, and Elisa Schweiger (2023), "How Artificiality and Intelligence Affect Voice Assistant Evaluations," Journal of the Academy of Marketing Science, 51 (4), 843-866.
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