This scale measures how creeped out, uneasy, and unnerved a person feels in response to an object or agent, such as an AI system. Garvey, Kim, and Duhachek (2023) used it across a main study, a pretest, and a supplemental study on when to use AI versus human communicators.
Garvey, Aaron M., TaeWoo Kim, and Adam Duhachek (2023), "Bad News? Send an AI. Good News? Send a Human," Journal of Marketing, 87 (1), 10-25.
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