Information quality in a logistics service context refers to customers' perceptions of the availability and adequacy of product information provided by the logistics supplier, typically through catalogues or equivalent information resources. Customers rely on this information to identify and select appropriate products, and its quality directly affects their ability to make well-informed ordering decisions. A 2-item scale; CR serves as the primary reliability indicator.
5-point Likert-like scale (1 = strongly disagree, 5 = strongly agree)
Full scale items shown. Always cite the original source when using this scale in research.
CR = .84–.86 across four customer segments; AVE = 73%–76%. Two-item scale; CR reported in place of Cronbach's α. Items reference 'DLA' (Defense Logistics Agency) and require wording adaptation for other logistics service provider contexts, as noted by the authors. Validated via multisample CFA demonstrating measurement invariance across four DLA customer segments: general merchandise (n = 1,765), textiles and clothing (n = 446), electronics (n = 530), and construction supplies (n = 215). All psychometric values are composite reliability (CR) and average variance extracted (AVE) — Cronbach's α not reported.
Mentzer, J. T., Flint, D. J., & Hult, G. T. M. (2001). Logistics service quality as a segment-customized process. Journal of Marketing, 65(4), 82–104.
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