Information quality in a logistics service context refers to customers' perceptions of the availability and adequacy of product information provided by the logistics supplier, typically through catalogues or equivalent information resources. Customers rely on this information to identify and select appropriate products, and its quality directly affects their ability to make well-informed ordering decisions. A 2-item scale; CR serves as the primary reliability indicator.
Mentzer, J. T., Flint, D. J., & Hult, G. T. M. (2001). Logistics service quality as a segment-customized process. Journal of Marketing, 65(4), 82–104.
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