Returning Products Experience
RPEReturning Products Experience
4 items
2008
α .86
Free
Harris, L. C.
What it measures
A four-item scale measuring returning products experience.
Response format
7-point Likert (1=strongly disagree, 7=strongly agree)
Scale items
- I have a lot of experience of getting refunds when returning products that I’ve used or I’ve broken.
- I have often gone with friends or family members when they’re returning used or damaged products.
- I have very little of experience of getting refunds when returning products that I’ve used or I’ve broken (r)
- I have been involved in lots of returning of products that I know were used.
Full scale items shown. Always cite the original source when using this scale in research.
Usage notes & scoring
Internal consistency (alpha = .86) was reported in the primary study. Factor analytic procedures were used to support the scale's structural validity.
Citation
Harris, Lloyd C. (2008), “Fraudulent Return Proclivity: An Empirical Analysis,” Journal of Retailing, 84 (4), 461-476.
Keywords
#advertising#experience#persuasion