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Usefulness (General)

USEThe degree of functional value a person's believes a particular object (product, process, etc
8 items 2007 α .95 Free Kleijnen, M. K., & Wetzels, M.

What it measures

A eight-item semantic scale designed to measure the degree of functional value a person's believes a particular object (product, process, etc.

Citation

Kleijnen, Mirella, Ko de Ruyter, and Martin Wetzels (2007), “An Assessment of Value Creation in Mobile Service Delivery and the Moderating Role of Time Consciousness,” Journal of Retailing, 83 (1), 33-46.

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