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Customer Rage (Displaced Expressions)

CRWith three, five-point items
4 items 2002 α .82 Free Deffenbacher, J. L., & Swaim, R. C.

What it measures

A three-item Likert-type scale designed to measure with three, five-point items.

Citation

Deffenbacher, Jerry L., Rebekah S. Lynch, Eugene R. Oetting and Randall C. Swaim (2002), “The Driving Anger Expression Inventory: A Measure of How People Express Their Anger on the Road,” Behaviour Research and Therapy, 40 (6), 717–3.

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