A seven-item Likert-type scale designed to measure a person's attitude regarding the quality of a dealer based upon beliefs about specific services it provides.
Mittal, Vikas, Pankaj Kumar, and Michael Tsiros (1999), “Attribute-Level Performance, Satisfaction and Behavioral Intentions over Time: A Consumption System Approach,” Journal of Marketing, 63 (2), 88–101.
Free access to 2023+ psychometric scales at PsychScales