A four-item likert scale designed to measure the degree to which a person who has recently bought a product from a company expects that he/she will be satisfied with the decision.
Gotlieb, Jerry B., Dhruv Grewal, and Stephen W. Brown (1994), “Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs?” Journal of Applied Psychology, 79 (6), 875–885.
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