Satisfaction (Interaction with Partner)

What it measures

The scale assesses satisfaction with a specific interaction, distinct from overall relationship satisfaction, relevant to research on individual service touchpoints.

Response format

7-point Likert (1=strongly disagree, 7=strongly agree)

Scale items

• My partner and I had a good interaction.
• My interaction with my partner was very stable.
• My interaction was very strong.
• The interaction made me happy.
• I really felt part of a team with my partner.

Full scale items shown. Always cite the original source when using this scale in research.

Usage notes & scoring

Kidwell et al. (2020) created this scale themselves, referring to it as interaction satisfaction in the main article and relational satisfaction in the web appendix; used across three studies. Reliability ranged from acceptable to excellent (α = .79–.94). Validity wasn't separately discussed.

Recommended companion scales

Citation

Kidwell, B., Kidwell, P.C., Blair, , Lopez-Kidwell, V., Blocker, C., & Mas, E.M. (2020). Birds of a Feather Feel Together: Emotional Ability Similarity in Consumer Interactions. Journal of Consumer Research, 47(2), 215–236.

Keywords