Satisfaction with the Salesperson

What it measures

Three items rate satisfaction with both the products offered and the advice given by a salesperson.

Response Format

7-point Likert (1=strongly disagree, 7=strongly agree)

Representative items

• I am very satisfied with the products and the service of the salesperson.
• I am very satisfied with the quality of consulting of the salesperson.
• Overall, I am very satisfied with the salesperson.

Citation

Ryari, H., Alavi, S., & Wieseke, J. (2021). Drown or Blossom? The Impact of Perceived Chronic Time Pressure on Retail Salespeople's Performance and Customer–Salesperson Relationships. Journal of Retailing, 97(2), 217-237.

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