Satisfaction with the Search Results

What it measures

This four-item scale measures how well a person believes the results of a particular search gave them the relevant information they were looking for. Melumad (2023) used it in Study 2A with 2,046 Prolific participants in research on how voice technologies change consumer search. No source was given, so the scale appears to have been created by the author.

Response format

7-point scale (1 = not true at all, 7 = very true)

Scale items

• I'd be very satisfied with these search results.
• The results seem to provide the information I needed.
• The search results seem sufficiently relevant to my query.
• I would want to start my search over/rephrase my query to try to get better results. (reverse-scored)

Full scale items shown. Always cite the original source when using this scale in research.

Usage notes & scoring

Alpha was .884 (Melumad 2023, p. 541). Validity was not discussed. Item 4 is reverse-scored.

Citation

Melumad, Shiri (2023), "Vocalizing Search: How Voice Technologies Alter Consumer Search Processes and Satisfaction," Journal of Consumer Research, 50 (3), 533-553.

Keywords

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