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Customer Rage (Verbal Expressions)

CRCustomer Rage (Verbal Expressions)
6 items 2002 α .84 Free Deffenbacher, J. L., & Swaim, R. C.

What it measures

A five-item scale measuring customer rage.

Citation

Deffenbacher, Jerry L., Rebekah S. Lynch, Eugene R. Oetting and Randall C. Swaim (2002), “The Driving Anger Expression Inventory: A Measure of How People Express Their Anger on the Road,” Behaviour Research and Therapy, 40 (6), 717–3.

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