Destination Emotion Scale

DESTourists' Emotional Responses to a Destination
9 items 2013 α 0.83–0.92 Free Hosany, S. & Prayag, G.

What it measures

Measures the three core positive emotions tourists experience at a destination: Joy (happiness and elation during the visit), Love (warmth and affection toward the place and its people), and Positive Surprise (pleasant astonishment at unexpected destination features). Grounded in Izard's discrete emotions framework. Emotional experience is a stronger predictor of destination loyalty than cognitive evaluation or satisfaction alone, and the DES outperforms general affect scales (PANAS) for destination-specific emotional responses.

Response format

Likert (1–5, strongly disagree to strongly agree)

Scale items

Joy — positive high-activation emotion (Likert 1–7, not at all to extremely)

Love — warm affective feelings toward the destination

Positive Surprise — unexpected positive emotional response

Full scale items shown. Always cite the original source when using this scale in research.

Usage notes & scoring

Three subscale scores. Joy is the strongest predictor of revisit intention; Love predicts place attachment; Positive Surprise is highest among first-time visitors. Validated across cruise, heritage, and city tourism contexts. Complements cognitive destination image scales — emotional experience mediates the image–loyalty relationship. Hosany & Witham (2010) developed the original DES; Hosany & Prayag (2013) is the primary validation paper.

Recommended companion scales

Citation

Hosany, S., & Prayag, G. (2013). Measuring tourists' emotional experiences: Further validation of the destination emotion scale. Journal of Travel Research, 52(6), 645–657.

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Keywords

#destinationemotion#joy#love#positivesurprise#touristexperience#emotionalresponse#destinationloyalty#experientialtourism#discreteemotions
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