PSYCHOMETRICSCALES.COM

Fraudulent Returning Tendency

FRTFraudulent Returning Tendency
6 items 2008 α .88 Free Harris, L. C.

What it measures

A six-item likert scale designed to measure a person's likelihood over time to return products for refunds even though he/she has already used or broken the products.

Citation

Harris, Lloyd C. (2008), “Fraudulent Return Proclivity: An Empirical Analysis,” Journal of Retailing, 84 (4), 461-476.

View & search this scale interactively →

Free access to 2023+ psychometric scales at PsychScales