Three to four seven-point Likert-type items measure satisfaction with the performance of a product or decision. The scale was originally used to assess attributed satisfaction—how one person believes another is feeling about a purchase outcome—but was adapted for first-person use in a subsequent study. Items cover happiness, satisfaction, disappointment, and pleasure in relation to performance of the focal object.
Tsiros, M., & Mittal, V. (2000). Regret: A model of its antecedents and consequences in consumer decision making. Journal of Consumer Research, 26(4), 401–417.
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