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Permanent Patronage Abandonment Likelihood

PPALLikelihood of permanently ceasing to patronise an establishment and switching to a competitor
3 items 2018 α .88–.98 (varied by study and version) Free Kirk, C. P., Peck, J., & Swain, S. D.

What it measures

This scale assesses the degree to which a person believes they would permanently stop patronising a particular establishment and instead use a different one. Kirk, Peck, and Swain (2018) developed the measure for use across several experimental studies and drew on phrasing from Ashley and Noble (2014). Both two- and three-item versions were employed; item 3 is excluded from the two-item form.

Citation

Kirk, C. P., Peck, J., & Swain, S. D. (2018). Property lines in the mind: Consumers' psychological ownership and their territorial responses. Journal of Consumer Research, 45(1), 148–168.

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