Three items measuring the extent to which a shopper perceives that the wait time experienced during a specific shopping trip — particularly at the checkout counter — was unreasonably long. Albrecht, Hattula, and Lehmann (2017) used the scale in Studies 1a and 1b as part of a broader investigation into in-store shopping stress and its effects on purchase abandonment. Although inspired by Grewal et al.'s (2003) two-item wait expectations measure, the items were substantially rewritten and should be considered a new instrument.
Albrecht, C.M., Hattula, S., & Lehmann, D.R. (2017). The relationship between consumer shopping stress and purchase abandonment in task-oriented and recreation-oriented consumers. Journal of the Academy of Marketing Science, 45(5), 720–740.
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