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Product Compatibility

PCOMPPerceived compatibility of a product with one's needs and lifestyle
3 items 2005 α .95 Free Meuter, M. L., Bitner, M. J., Ostrom, A. L., & Brown, S. W.

What it measures

Three items measure the degree to which a consumer believes a product or service fits their lifestyle, needs, and preferred way of doing things—a key adoption driver in diffusion of innovation theory.

Citation

Meuter, M. L., Bitner, M. J., Ostrom, A. L., & Brown, S. W. (2005). Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. Journal of Marketing, 69(2), 61–83.

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