A four-item dispositional measure assessing general apprehensiveness toward technology and the tendency to avoid it. Items capture the perception of technology as confusing and unfamiliar, the avoidance of technology due to discomfort, and the fear of committing irreversible errors. Unlike context-specific technology anxiety scales, this instrument measures a relatively stable consumer trait that predisposes individuals to resist or avoid technological interactions across situations.
Meuter, Matthew L., Mary Jo Bitner, Amy L. Ostrom, and Stephen W. Brown (2005). Choosing among alternative service delivery modes: An investigation of customer trial of self-service technologies. Journal of Marketing, 69(2), 61–83.
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