PSYCHOMETRICSCALES.COM

Returning Products (Effect on Stores)

RPReturning Products (Effect on Stores)
4 items 2008 α .90 Free Harris, L. C.

What it measures

A four-item likert scale designed to measure a person's attitude about the financial consequences of customers returning products that have been used and/damaged.

Citation

Harris, Lloyd C. (2008), “Fraudulent Return Proclivity: An Empirical Analysis,” Journal of Retailing, 84 (4), 461-476.

View & search this scale interactively →

Free access to 2023+ psychometric scales at PsychScales