PSYCHOMETRICSCALES.COM

Service Quality (Physical Aspects of Facility)

SQService Quality (Physical Aspects of Facility)
5 items 1999 α .88 Free Mittal, V. P., & Tsiros, M.

What it measures

A multiple-item Likert-type scale designed to measure a person's attitude regarding the quality of store or dealership in terms of the visual appeal of its interior.

Citation

Mittal, Vikas, Pankaj Kumar and Michael Tsiros (1999), “Attribute-Level Performance, Satisfaction and Behavioral Intentions over Time: A Consumption System Approach,” Journal of Marketing, 63 (2), 88–101.

View & search this scale interactively →

Free access to 2023+ psychometric scales at PsychScales