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Trust (Interpersonal)

TRUTrust (Interpersonal)
7 items 2008 α .93 Free Grayson, K. D.

What it measures

A multiple-item likert scale designed to measure the degree to which a person believes that another person who is providing information and advice is benevolent and honest.

Citation

Grayson, Kent, Devon Johnson, and Der-Fa Robert Chen (2008), “Is Firm Trust Essential in a Trusted Environment? How Trust in the Business Context Influences Customers,” Journal of Marketing Research, 45 (2), 241-256.

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