This scale captures how betrayed, disappointed, and taken advantage of a person felt after a lapse in communal support from others. Malika, Maheswaran, and Jain (2022) used it in a pretest and main study to verify that a norm-violation manipulation worked as intended.
Malika, Malika, Durairaj Maheswaran, and Shailendra Pratap Jain (2022), "Perceived Financial Constraints and Normative Influence: Discretionary Purchase Decisions Across Cultures," Journal of the Academy of Marketing Science, 50 (2), 252-271.
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