PSYCHOMETRICSCALES.COM

Friend’s Expected Attitude About Being Referred (Positive)

Friend’s Expected Attitude About Being Referred (Positive)
9 items 2020 α 0.96-0.97 Free Gershon, R., Cryder, C., & John, L.K.
↓ BibTeX ↓ RIS (EndNote / RefMan / RefWorks)

What it measures

Nine trait words — generous, helpful, friendly among them — describe how warmly a friend is expected to react upon learning they've been recommended for something. Because the items never specify what the referral is for, the same nine words work across very different referral contexts.

Response Format

7-point unipolar Likert (1=strongly disagree, 7=strongly agree)

Representative items

Citation

Gershon, R., Cryder, C., & John, L.K. (2020). Why Prosocial Referral Incentives Work: The Interplay of Reputational Benefits and Action Costs. Journal of Marketing Research, 57(1), 156–172.

Keywords

referralword-of-mouthsocialexpectancy
View & search this scale interactively →

Free access to 2178+ psychometric scales at PsychScales