A multiple-item Likert-type scale designed to measure the degree to which a person views an organization as presenting a clear, understandable image of itself and what can be expected of it.
7-point Likert scale
Full scale items shown. Always cite the original source when using this scale in research.
Internal consistency (alpha = .94) was reported in the primary study.
Simmons, Carolyn J. and Karen L. Becker-Olsen (2006), “Achieving Marketing Objectives Through Social Sponsorships,” Journal of Marketing, 70 (4), 154-169.
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