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Returning Products (Social Norms)

RPReturning Products (Social Norms)
4 items 2008 α .81 Free Harris, L. C.

What it measures

A four-item likert scale designed to measure a person's belief that among his/her friends and family it is considered acceptable to return products after they have been used or damaged.

Citation

Harris, Lloyd C. (2008), “Fraudulent Return Proclivity: An Empirical Analysis,” Journal of Retailing, 84 (4), 461-476.

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