Security of the Financial App

What it measures

The scale captures how secure a financial app is perceived to be, relevant to research on fintech trust and adoption.

Response format

9-point Likert (1=strongly disagree, 9=strongly agree)

Scale items

• I am concerned about the safety of my financial data.
• I am concerned about fraudulent transactions.
• There are many fraudsters trying to hack into our financial accounts.
• A small error while using the app can cause me major financial damage.

Full scale items shown. Always cite the original source when using this scale in research.

Usage notes & scoring

Source not stated by Gupta and Hagtvedt (2021), who appear to have created the scale themselves; used with US MTurk adults. Reliability was good (α = .88). Validity wasn't separately discussed.

Citation

Gupta, T., & Hagtvedt, H. (2021). Safe Together, Vulnerable Apart: How Interstitial Space in Text Logos Impacts Brand Attitudes in Tight versus Loose Cultures. Journal of Consumer Research, 48(3), 474–491.

Keywords