Trust in Company’s Website Transaction Skills

What it measures

A six-item likert scale designed to measure the degree to which a person believes that a website has e-commerce skills, particularly in managing online transactions.

Response format

5-point Likert (1=strongly disagree, 5=strongly agree)

Scale items

• seems very capable of performing online transactions.
• appears to be successful at the things it tries to do.
• seems to have much knowledge about what needs to be done to fulfill online transactions.
• I feel very confident about __________ online skills.
• appears to have specialized capabilities that can increase its performance with online
• appears to be well qualified in the area of e-commerce.

Full scale items shown. Always cite the original source when using this scale in research.

Usage notes & scoring

Internal consistency (alpha = .90) was reported in the primary study.

Citation

Mayer, Roger and James Davis (1999), “The Effect of the Performance Appraisal System on Trust for Management: A Field Quasi-Experiment,” Journal of Applied Psychology, 84 (February), 123–36.

Keywords