Weight Loss Program Satisfaction

What it measures

Eight seven-point Likert-type items measure satisfaction with a medically supervised weight loss program, covering both the program itself and the service provider (nurse). Items address decision satisfaction, program design, achieved results, loyalty intention, and relational satisfaction with the supervising nurse. The scale was adapted from classic consumer satisfaction measures for application in a healthcare service context.

Response format

7-point Likert (1=strongly disagree, 7=strongly agree)

Scale items

• My choice to join this weight loss program is a wise decision.
• I am satisfied with the design of the weight loss program.
• I am satisfied with my decision to join this weight loss program.
• I am satisfied with the results that I have achieved with this weight loss program.
• If I had to choose all over again, I would join this weight loss program.
• If I had to choose again, I would work with this nurse.
• I am satisfied with my nurse.
• I am satisfied with the job that my nurse is doing for me.

Full scale items shown. Always cite the original source when using this scale in research.

Usage notes & scoring

Adapted from Oliver (1980) and Westbrook and Oliver (1981) measures. Developed for a medically supervised weight loss program context where a nurse functioned as the primary service provider. Validity information was not reported.

Citation

Dellande, S., Gilly, M. C., & Graham, J. L. (2004). Gaining compliance and losing weight: The role of the service provider in health care services. Journal of Marketing, 68(3), 78–91.

Keywords