A multiple-item likert scale designed to measure the degree to which a person reports feeling in control of some object or activity.
7-point Likert (1=strongly disagree, 7=strongly agree)
Full scale items shown. Always cite the original source when using this scale in research.
Factor analytic procedures were used to support the scale's structural validity.
Hui, Michael K. and John E. G. Bateson (1991), “Perceived Control and the Effects of Crowding and Consumer Choice on the Service Experience,” Journal of Consumer Research, 18 (September), 174-84.
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