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Consumer Susceptibility to Interpersonal Influence

CSIIThe tendency of a consumer to be influenced by others when making purchase decisions, encompassing both a normative dimension (conforming to social expectations) and an informational dimension (using others as a source of product information)
12 items 1989 α .93 Free Bearden, W. O., Netemeyer, R. G., & Teel, J. E.

What it measures

Twelve seven-point Likert-type items measure the degree to which consumers are susceptible to interpersonal influence in their purchase decisions. The scale comprises two dimensions: a normative subscale assessing conformity to social expectations and peer approval, and an informational subscale assessing reliance on others for product knowledge. Items were generated from 166 candidate items and refined through multiple rounds of expert review and psychometric testing.

Citation

Bearden, W. O., Netemeyer, R. G., & Teel, J. E. (1989). Measurement of consumer susceptibility to interpersonal influence. Journal of Consumer Research, 15(4), 473–481.

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