A four-item Likert-type scale designed to measure a consumer's expectation that a set of benefits are characteristic of a particular financial planner.
7-point scale
Full scale items shown. Always cite the original source when using this scale in research.
Internal consistency (alpha = .89) was reported in the primary study. Formal validity assessment was not reported by the original authors.
Biehal, Gabriel J. and Daniel A. Sheinin (2007), “The Influence of Corporate Messages on the Product Portfolio,” Journal of Marketing, 71 (3), 12-25.
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