Three items measure how much a third-party observer holds a specific individual responsible for a problem that occurred. Wan and Wyer (2019) used the scale across five experiments in service failure contexts, applying it to waitstaff, managers, customers, and salespeople. The response format is notable in using a 10-point scale. The item wording uses second-person ('you') to address the observer.
Wan, L. C., & Wyer, R. S. (2019). The influence of incidental similarity on observers' causal attributions and reactions to a service failure. Journal of Consumer Research, 45(6), 1350–1368.
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