Physical Service Environment Quality Scale

What it measures

Measures how much a person believes that the physical facilities of a specific location-based service provider are of high quality and easy to use. The scale captures consumer perceptions of the functional and qualitative standards of the physical infrastructure at a service location, such as a restaurant, retail store, or other service environment.

Representative items

• This place's facilities are high quality.
• The facilities at this location are among the best of its type.

Citation

Brocato, E.D., Baker, J., & Voorhees, C.M. (2015). Creating consumer attachment to retail service firms through sense of place. Journal of the Academy of Marketing Science, 43(2), 200-220.